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This Privacy Policy describes how Kovah ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase on get-kovah.com (the "Site"). By using our Site, you agree to the terms outlined in this Privacy Policy.

Article 1 – Personal Information We Collect

When you make a purchase or attempt to make a purchase on our Site, we collect certain personal information from you, such as your name, billing and shipping address, email address, phone number, and payment information.

When you browse our Site, we also automatically receive your computer's Internet Protocol (IP) address, which provides us with information about your browser and operating system.

Email Marketing (where applicable): With your permission, we may send you emails about our store, new products, promotions, and other updates. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any of our marketing emails.

SMS Marketing (where applicable): By providing your phone number at checkout, you may receive transactional SMS (order confirmations, shipping updates, abandoned cart reminders) and, where you have opted in, promotional messages. You can unsubscribe at any time by replying STOP to any SMS message. Message and data rates may apply.

Article 2 – Consent

How do we obtain your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

How do you withdraw your consent?

If, after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at support@get-kovah.com.

Article 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Article 4 – Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also wish to read Shopify's Terms of Service or Privacy Statement.

Article 5 – Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada or the European Union and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Site's Terms of Service.

Links:

When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Article 6 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. We've listed them here so you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional: Allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data held, persistent for 30 minutes from the last visit: Used by our website provider's internal stats tracker to record the number of visits.
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day: Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks: Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite: If the shop has a password, this is used to determine if the current visitor has access.

We may also use cookies and similar tracking technologies (such as pixels and web beacons) provided by third-party services, including analytics providers (such as Google Analytics) and advertising platforms (such as Meta/Facebook, TikTok, Pinterest, Google Ads), to measure performance and deliver relevant advertising. You can manage your cookie preferences through your browser settings.

Article 7 – Your Rights

Depending on your country of residence, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict the processing of your information
  • Request data portability
  • Withdraw your consent at any time
  • Lodge a complaint with your local data protection authority

These rights are governed by applicable data protection laws, including:

  • European Union / France: General Data Protection Regulation (GDPR)
  • United Kingdom: UK GDPR and Data Protection Act 2018
  • United States: applicable federal and state privacy laws (including CCPA/CPRA in California)
  • Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Australia: Privacy Act 1988 and the Australian Privacy Principles
  • New Zealand: Privacy Act 2020

To exercise any of these rights, please contact us at support@get-kovah.com.

Article 8 – Age of Consent

By using this Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.

Article 9 – Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend, or delete any personal information we have about you; file a complaint; or simply want more information, please contact our Privacy Compliance Officer at: support@get-kovah.com

Last updated: May 2026