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These Terms of Service (hereinafter referred to as the "Terms") are offered by Kovah, a French simplified joint-stock company (SASU).
The following terms shall be defined as follows:
Any user visiting the Site and interested in the Products or Services offered by the Seller is invited to read these Terms carefully, print them, and/or save them on a durable medium before placing an order on the Site.
The Customer acknowledges having read these Terms and accepts them in full.
The Seller reserves the right to modify these Terms at any time by publishing a new version on the Site. The applicable Terms are those in force on the date the Customer places their order.
Legal information regarding the host and publisher of the Site, the collection and processing of personal data, and the conditions for using the Site are provided in the Legal Notice and Privacy Policy of the Site.
The Site offers the online sale of Kovah products. The Site is freely and openly accessible to any Customer. The purchase of a Product or Service implies the Customer's full acceptance of these Terms, which the Customer acknowledges having fully read. This acceptance may consist, for example, of checking the box corresponding to the acceptance statement, such as "I acknowledge having read and accepted all the Terms of the Site." Checking this box shall have the same value as a handwritten signature by the Customer.
Acceptance of these Terms implies that Customers have the legal capacity to do so. If the Customer is a minor or does not have such legal capacity, they declare that they have the authorization of a guardian, curator, or legal representative.
The Customer acknowledges the evidentiary value of the Seller's automatic recording systems and, unless they provide evidence to the contrary, waives the right to contest them in the event of a dispute.
Any order of Products implies the unreserved acceptance by the Customer and full adherence to these Terms, which prevail over any other document such as catalogs, advertisements, or notices, unless expressly agreed otherwise in writing by Kovah.
The customer service of this Site is accessible by email at: support@get-kovah.com. The Customer must indicate in the email their first name, last name, the subject of their request, and their order number.
For any professional inquiry (partnerships, media, contract proposals), Kovah can only be reached by email at support@get-kovah.com.
The Products and Services offered are those listed in the catalog published on the Site. Each product is accompanied by a description provided by the Seller based on information from the supplier.
The photos on the Site are non-contractual and may vary slightly from the actual products. These variations may be due to screen settings, lighting, camera angles, etc.
The "Cart" is the digital object grouping all Products or Services selected by the Customer for purchase. To place an order, the Customer selects the Product(s) they wish to order by clicking the "Add to Cart" button. The contents of the Cart can be modified at any time.
The Customer places the order via the Site by following these steps:
A complete summary of the order is displayed. The Customer may modify any element of the order before finalizing it. The Customer is responsible for any errors related to the order, the Products, or contact information.
The sale is validly concluded once the Customer has confirmed the order by clicking the "Complete Order" button, accepted these Terms, and processed the payment using their chosen method, subject to the exercise of the right of withdrawal.
The validation date of the order corresponds to the date the full payment is duly received.
Unless otherwise stated, the prices displayed in the catalog are inclusive of all applicable taxes, taking into account the VAT or sales tax applicable on the day of the order, and exclusive of any shipping and handling fees.
The Site supports multiple currencies, including but not limited to EUR, USD, GBP, CAD, AUD, and NZD. The currency displayed at checkout depends on the Customer's location and may be automatically converted using current exchange rates. The final price charged will be the price displayed at the time of order confirmation.
Kovah reserves the right to pass on any change in VAT or sales tax rates to the price of the Products or Services. The Seller also reserves the right to modify its prices at any time. However, the price displayed in the catalog on the day of the order shall be the only one applicable to the Customer.
The Customer may place an order on the Site and pay using major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, PayPal, and any other payment methods made available at checkout. Card payments are processed through secure transactions provided by a third-party online payment platform.
The Site does not have access to any data relating to the Customer's payment methods. Payment is made directly to the bank or payment service provider receiving the Customer's payment.
Product availability is indicated on the Site, in the description of each Product.
Kovah will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. Computerized records shall be considered by the parties as proof of communications, orders, payments, and transactions between them.
Shipping costs are indicated to the Customer prior to payment. The Site ships internationally without geographic restriction. Delivery times indicated at the time of order are provided for informational purposes only and remain subject to potential postal service delays or extraordinary circumstances preventing delivery (strikes, weather, etc.).
In the case of delivery of a Product outside the European Union, the Customer is considered the importer of the Product and acknowledges that Kovah may be unable to provide accurate information regarding the total amount of customs duties, formalities, or import taxes applicable in the destination country. These additional fees are the sole responsibility of the Customer.
Unless otherwise stated on the Site at the time of order or in the Product description, the Seller commits to delivering the Products within a maximum of thirty (30) days following the conclusion of the contract with a Consumer Customer.
For deliveries handed directly to the Customer, the Customer may refuse the package at the time of delivery if they notice an anomaly (damage, missing Product compared to the delivery slip, damaged package, broken Products, etc.). Any anomaly must be indicated by the Customer on the delivery slip, in handwritten reservations, accompanied by the Customer's signature. The Customer must open the damaged or defective package(s) in the presence of the carrier and have the damaged goods taken back. For mailbox deliveries, the Customer agrees to immediately inspect the package and contact Kovah support if any anomaly is noted. Failure to comply with these instructions may prevent the Customer from exercising their right of refusal.
If the Customer's package is returned to the Seller, the Seller will contact the Customer to determine the next step. If the Customer mistakenly refused the package, they may request reshipment by paying postal fees in advance. Postal fees apply even for orders that originally had free shipping.
Any delivery delay exceeding thirty (30) days from the conclusion of the contract may result in the termination of the sale at the Consumer Customer's request, by written notice via registered mail. The Consumer Customer will then be reimbursed within fourteen (14) days following the date of termination. This clause does not apply if the delay is due to force majeure.
Special case of a "delivered" but unreceived package: if the Customer reports that the package was not received despite a "delivered" tracking status, the Seller may request additional information as well as an official report from the postal carrier. The Seller will then do its best to ensure customer satisfaction, including offering reshipment at its own cost where appropriate.
The Consumer Customer has fourteen (14) calendar days from the date of receipt of the Product to withdraw from the contract. The Customer must return any unwanted Product and request a refund or exchange, with no penalty other than the cost of return shipping. The refund will be processed within fourteen (14) days following Kovah's receipt of the returned Product.
The Product must be returned in perfect condition, unused, and in its original packaging. A standard withdrawal form is available below. Return shipping costs are the Customer's responsibility.
It is strongly recommended that the Customer use a tracked shipping method. Otherwise, if the returned package does not reach the Seller, it will not be possible to launch an investigation with postal services.
The refund will be issued using the same payment method as the original transaction, unless expressly agreed otherwise by the Customer, and provided that the refund does not generate any fees for the Customer.
The Seller reserves the right to defer the refund until the Product has been received or until the Customer has demonstrated that the Product has been shipped, whichever occurs first.
If the Product depreciates due to handling beyond what is necessary to determine its nature, characteristics, and proper functioning, the Customer's liability may be engaged.
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of: Kovah – support@get-kovah.com
I/we hereby give notice of my/our withdrawal from the contract for the sale of the following item(s):
(*) Delete as appropriate.
All items purchased on this Site benefit from the legal warranties provided by applicable law. The legal warranty of conformity applies regardless of any commercial warranty that may be offered.
Legal Warranty of Conformity
The Seller is required to deliver a Product that conforms to the contract concluded with the Consumer Customer and to be liable for any defects of conformity existing at the time of delivery. The warranty of conformity may be invoked if a defect existed on the day the Customer took possession of the Product.
In the event of non-conformity, the Customer may choose between repair and replacement of the Product. However, the Seller may not act according to the Customer's choice if it entails a manifestly disproportionate cost compared to the alternative, in light of the Product's value or the importance of the defect.
Warranty Against Hidden Defects
In the event of non-conformity of a delivered Product, it may be returned to the Seller for exchange. If exchange is not possible (obsolete Product, stock shortage, etc.), the Customer will be refunded the full amount of their order. Costs related to exchange or refund (including return shipping) are then borne by the Seller.
Consumers in the United States, Canada, United Kingdom, Australia, and New Zealand benefit from the mandatory consumer rights granted under their respective national laws (including the Australian Consumer Law, the Consumer Guarantees Act in New Zealand, the Consumer Rights Act 2015 in the UK, the Magnuson-Moss Warranty Act in the US, and applicable consumer protection laws in Canada), which apply in addition to the warranties set out above.
Kovah shall not be held liable for the non-performance of the contract due to a force majeure event. Regarding the Products purchased, the Seller shall not be liable for any indirect damages, loss of business, loss of profit, or damages or costs that may arise.
The choice and purchase of a Product or Service are placed under the sole responsibility of the Customer. The total or partial impossibility of using the Products, particularly due to incompatibility, cannot give rise to any compensation, refund, or liability of the Seller, except in the case of a proven hidden defect, non-conformity, defectiveness, or exercise of the right of withdrawal where applicable.
The Customer expressly acknowledges using the Site at their own risk and under their sole responsibility. In any event, Kovah cannot be held liable for:
The Seller's liability cannot be engaged if the characteristics of the Products differ from the visuals on the Site or if such visuals are erroneous or incomplete.
Events beyond the control of the parties, which they could not reasonably foresee or avoid, and which make the performance of obligations impossible, are considered cases of force majeure.
The occurrence of a force majeure event shall automatically suspend the performance of the order.
Beyond a period of ninety (90) calendar days, if the parties confirm the persistence of the force majeure event, the order may be cancelled by either party, and the sales contract terminated. The most diligent party shall send the other a registered letter with acknowledgment of receipt denouncing the said sales contract.
The termination date shall be the date the letter is first presented. In this case, neither party shall be entitled to claim damages, unless agreed otherwise by both parties.
All elements of this Site belong to the Seller or a third-party authorized representative, or are used by the Seller with the authorization of their owners.
All texts, comments, works, illustrations, and images, whether visual or audio, reproduced on the Site are protected by copyright, trademark law, image rights, and patent rights. No one is authorized to reproduce, exploit, redistribute, or use, in any capacity whatsoever, even partially, any elements of the Site. Any simple or hypertext link is strictly prohibited without express written agreement from Kovah.
Only private use of the Site is authorized, subject to potentially more restrictive provisions of intellectual property law.
Any total or partial reproduction of the Kovah catalog is strictly prohibited. Any unauthorized use constitutes counterfeiting and is punishable under intellectual property law.
The trademarks and logos contained on the Site may be registered by Kovah or its partners. Anyone reproducing, representing, embedding, broadcasting, or rebroadcasting them is subject to legal penalties.
Kovah collects the Customer's data:
The collected data are processed by the contractual service providers of the Site responsible for packaging and distributing the ordered Products, as well as by the hosting provider Shopify Inc., whose servers are secured and protected by a firewall.
Data is retained only for the period necessary to fulfill the purposes of collection and in any event shall not exceed five (5) years.
In accordance with applicable data protection laws (including GDPR, UK GDPR, CCPA, PIPEDA, the Australian Privacy Act 1988, and the New Zealand Privacy Act 2020), the Customer has the right to access, modify, rectify, delete, or oppose the processing of their personal data.
The Customer may exercise these rights by email at support@get-kovah.com.
For more information, please consult our Privacy Policy.
If the Customer sends ideas, suggestions, or any other content, whether online, by email, by post, or otherwise (collectively, "comments"), at the request of Kovah or not, the Customer grants Kovah the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use, in any medium, any comments the Customer sends.
Kovah is not and shall not be obligated to (1) maintain the confidentiality of comments; (2) compensate anyone for any comment provided; (3) respond to comments.
Kovah may monitor, modify, or remove any content it deems, at its sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene, or criminally reprehensible, or which infringes any intellectual property or these Terms.
The Customer agrees to write comments that do not violate third-party rights, including copyrights, trademarks, privacy, personality, or other personal or property rights. The Customer agrees not to write comments containing illegal, defamatory, offensive, or obscene content, and that they will not contain computer viruses or other malicious software. The Customer agrees not to use a false email address, pretend to be someone else, or mislead Kovah and/or third parties regarding the origin of their comments.
The Customer is fully responsible for the comments they post and their accuracy. Kovah assumes no liability for comments posted by the Customer or any third party.
If any provision of these Terms is found to be illegal, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
These Terms replace all prior or contemporaneous written or oral agreements. The Terms are not assignable, transferable, or sub-licensable by the Customer.
A printed version of these Terms and of any notice given electronically may be requested in judicial or administrative proceedings related to these Terms.
These Terms are governed by French law, without prejudice to mandatory consumer protection rights granted to Consumers under the laws of their country of residence (including the United States, Canada, United Kingdom, Australia, and New Zealand).
Kovah reserves the right to initiate criminal proceedings against any attempted fraudulent purchase or purchase made with a blocked, stolen, or falsified credit card. In such cases, no amicable conciliation will be accepted.
Indemnification: The Customer agrees to defend, indemnify, and hold harmless Kovah, its affiliates, officers, subsidiaries, successors, assigns, directors, agents, service providers, attorneys, suppliers, and employees, from any claim or demand, including reasonable attorneys' fees and court costs, caused by a third party as a result of or arising from the Customer's use of the Site or our Products and Services, the Customer's violation of these Terms, or the violation of any acknowledgments, agreements, representations, warranties, and obligations herein.
Dispute Resolution: National or cross-border disputes that may arise regarding the validity, interpretation, performance, or non-performance, interruption, or termination of this contract may be submitted to mediation at the Customer's request.
For Consumers residing in the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr/
The dispute cannot be examined by the mediator if:
Mediation is free for the Customer. If the Customer uses, at any stage of the mediation, a lawyer, a third party of their choice, or an expert, the Customer bears the cost.
Participation in mediation does not exclude the possibility of legal recourse. The parties remain free to submit their dispute to a court within the framework of applicable legal provisions. In the event of legal action, jurisdiction is attributed to the competent French courts.
Last updated: May 2026